CRM can help in:
- Rise in productivity- rise in profits
- Effective lead management- more lead conversion
- Better customer support
- Repeated orders from customer (since they are happy with your service!)
- Reduction in sales and marketing overheads.
CRM Functionalities:
- Sales and workflow management
- Regular reminders for follow ups and scheduling for tasks
- Better customer support and customer data access
- Better planning for marketing activities, sales activities
- Team management – sales targets, follow up reports
- Data and information management
- Telemarketing
- Email campaigns planning and execution
CRM Software for Startups and Small Businesses