Ignite CRM Solutions

Ignite CRM Solutions

Privacy Policy

Ignite CRM Solutions, (“Ignite CRM”), is an Partnership Firm having its registered office at Khata No. 2425,Survey No.631 ,Navaji Bore, Thotihola, kanakapura, Bangalore- 562117,  INDIA. on whose web site or a product website this Privacy Statement is posted, is committed to provide you with excellent service for all of our products and services. Because we respect your right to privacy, we have developed this Privacy Policy to inform you about our privacy practices.

Our privacy commitment: 

Ignite CRM Solutions has never sold your information to someone else for advertising, or made money by showing you other people’s ads, and we never will. This has been our approach for almost 5 years, and we remain committed to it. This policy tells you what information we collect from you, what we do with it, who can access it, and what you can do about it.

 
Objective: 

This Privacy Statement articulates the privacy and data protection principles followed by Ignite CRM Solutions with regards to the personal information of its customers, partners, employees (current or former employees, trainees), applicants, contractors, prospects and vendors and current or former members of the Board of Directors, whose personal information are processed by Ignite CRM Solutions.

This Privacy Statement explains the use and protection of personal information collected by Ignite CRM Solutions. It applies to any personal information you provide to Ignite CRM Solutions ,If Any, and, subject to local law, any personal information we collect from other sources. Throughout this Privacy Statement, Ignite CRM Solutions, including its affiliates and subsidiaries (also referred to as “we”, “us”, or “our”).

How We Use your Data:

  1. The personal information we collect may be used to:
  2. provide information and services as requested by you;
  3. assess queries, requirements, and process requests for products and services;
  4. perform client communication, service, billing and administration;
  5. conduct data analysis;
  6. assess web site performance and usage analysis
  7. maintain leads
  8. run marketing or promotional campaigns
  9. create brand awareness
  10. provide better services and generate demand
Ignite FSM Mobile Application:
  1. Enquiry (Check-In & Check-Out): The App collects information related to check-in and check-out, which may include: Date and time of check-in and check-out, Location data.
  2. Attendance : For the Attendance feature, the App may collect: Date and time of attendance, Location data.
  3. Follow-Up: When using the Follow-Up feature, the App may collect: User-generated notes and comments, Follow-up dates and times.
  4. We utilize the collected data for the following purposes:
  • Enquiry (Check-In & Check-Out): To facilitate the tracking of user activities and location for business-related purposes.
  • Attendance: To record and monitor attendance for organizational or administrative purposes.
  • Follow-Up: To assist users in managing and tracking follow-up activities.
  • Expense: To log and manage user expenses for reimbursement or accounting purposes.
  • Data Not Sharing: Your information, including personal data, may be not shared with any third parties.
  • Ignite FSM Collects location data to compute number of Kilometers traveled, which will be used for Expense Approval.
  • Ignite FSM Collects location data even when the app is closed or not in use this will be based user consent.
Retention of personal information:
We will retain your personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as performance of a contract, complying with our legal obligations, resolving disputes, and enforcing our policies.
 
Disclosure of information:
Ignite CRM Solutions may share your personal information with your consent, or where the disclosure is necessary for compliance of a legal obligation or where required by government agencies mandated under law to procure such disclosure. It shall also take steps to ensure that the information transferred to a third party is not further disclosed by it except where permissible under law.
 
The company expects confidentiality from our employee and taken confidentiality undertaking from them. The above privacy Policy needs to be read along with our standard term & condition of the service given in our website.
 
Data Protection and Confidentiality:
Ignite CRM Solutions has implemented reasonable and adequate physical, technical and administrative security measures to protect personal information from loss, misuse, alteration or destruction.
 
Further, Ignite CRM Solutions may make disclosures to law enforcement authorities or regulatory bodies subject to applicable law.
 
Ignite CRM Solutions will take reasonable steps to ensure that all dealings in Personal Information, shall:
  1. be processed fairly & lawfully;
  2. be obtained only with the consent of the information provider;
  3. be collected, only when: – the information is collected for a lawful purpose connected with a function or activity of Ignite CRM Solutions; and – the collection of the sensitive personal data or information is considered necessary for that purpose.
  4. be available for review by the information provider, as and when requested.
  5. be kept secure against unauthorized or unlawful processing and against accidental loss, destruction or damage, as per the prescribed standards. Your (“Data Subjects”) rights with respect to your personal information: We respect your right to be informed, access, correct, request deletion or request restriction, portability, objection, and rights in relation to automated decision making and profiling, in our usage of your personal information as required by applicable law. We also take steps to ensure that the personal information we collect is accurate and up to date.
  6. You have the right to know what personal information we maintain about you
  7. We will provide you with a copy of your personal information in a structured, commonly used and machine-readable format on request
  8. If your personal information is incorrect or incomplete, you have the right to ask us to update it
  9. You have the right to object to our processing of your personal information
  10. You can also ask us to delete or restrict how we use your personal information, but this right is determined by applicable law and may impact your access to some of our services
  11. You can have the right to access your personal information
  12. You have a right to object to processing of your personal information where it is so conducted by automated means and involves any kind of decision-making
  13. When you use Ignite FSM application to store documents related to expenses and follow-ups, we may collect and store images and associated data that you upload or provide through the application. We do not sell, trade, or otherwise transfer your personally identifiable information to third parties.
Personal information collected by Ignite CRM Solutions:
We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City and Phone Number when you provide information that enables us to respond to your request for products or services, we will, wherever permissible by relevant laws, collect, use.
 
Personal information that you provide to Ignite CRM Solutions directly through websites or emails
We may collect personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City and Phone Number when you fill forms on or raise a query through our websites, or send emails, call us or write to us.
 
Personal information that is automatically collected by Ignite CRM Solutions when you use Ignite CRM Solutions & Its Products websites
In some instances, Ignite CRM Solutions automatically collects personal information pertaining to you when you visit our websites. We may use automated technologies including the use of web server logs to collect IP addresses, device details, Browser, Operating system, cookies and web beacons. The collection of this information will allow us to improve the effectiveness of Ignite CRM Solutions websites and our marketing activities. Please see the section below on cookies for further details.
 
Personal information that is collected from third party sources
Engage with Ignite CRM Solutions through social media
You can engage with us through social media websites. When you engage with us through social media sites, you may allow us to have access to certain information from your social media profile based upon your privacy preference settings on such platform.
 
Personal information that is collected when you access our Websites through mobile devices
If you access our websites on your mobile device, we may collect your personal information such as your First Name, Last Name, E-mail Address, Job Title, Organization Name, Country, City, Phone Number, IP address and Device details, Browser.
 
When you provide us your mobile phone number, you consent to the use of your mobile phone number for the purposes identified in this Privacy Statement. We do not collect more information than we need to fulfill our stated purposes and will not retain it for longer than is necessary.
 
Personal information that is collected on behalf of your organization when you install our Android and IOS mobile app in your mobile devices
If you install our Android and IOS mobile app in your mobile devices, we may collect your personal information such as your Phone Number, IP address and Device details, Current Location. But Ignite CRM Solutions not uses this information. You can avoid this from withdraw the right of our Android and IOS app or ask to your admin to remove this features from the our provided Application.
 
Our Security Procedures
 We consider the protection of all personal information we receive from our Web site visitors and subscribers as critical to our corporate mission. Please be assured that we have security measures in place to protect against the loss, misuse, and alteration of any personal information we receive from you. As with any transmission over the Internet, however, there is always some element of risk involved in sending personal information.

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